Terms & Conditions

Terms and Conditions

• Welcome: These terms and conditions ("Terms", "Terms and Conditions") govern your access to and use of the bomberjacketco.com website (the "Service") operated by Bomber Jacket Cigar Company, ("us", "we", or "our").
• Acceptance: By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. 
• Sales Policy: All sales are final except for quality issues. We will replace any defective product upon return.
• Content: The Service and its original content, features and functionality are and will remain the exclusive property of Bomber Jacket Cigar Company and its licensors.
• Links To Other Web Sites: Our Service may contain links to third-party web sites or services that are not owned or controlled by Bomber Jacket Cigar Company. 
• Termination: We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. 
• Governing Law: These Terms shall be governed and construed in accordance with the laws of the State of Tennessee without regard to its conflict of law provisions. 
• Changes to These Terms and Conditions: We reserve the right to update or change our Terms and Conditions at any time without prior notice. 
• Contact Us If you have any questions about these Terms, please contact us at contactus@bomberjacketco.com.

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Refund Policy

Refund Policy

Bomber Jacket Cigar Company is committed to providing our customers with premium quality cigars. We are confident you'll be satisfied with your purchase. However, due to the nature of our products, all sales are final and no exchanges or refunds will be issued except in the following cases:

• Quality Issues In the rare instance that you receive a product with a quality issue, we will replace the product upon return. To request a replacement due to a quality issue, please contact us within 24 hours of receiving your order by emailing clear photographs and a detailed description of the issue to contactus@bomberjacketco.com. Our team will review your request on a case-by-case basis and will determine if a replacement is warranted.

Please note:

• Refunds or exchanges will only be considered once we have received and inspected the photographs and detailed description of the quality issue.
• Shipping costs for returning a product due to a quality issue will be covered by Bomber Jacket Cigar Company.
• We reserve the right to deny a replacement request if the photographs and description are insufficient to determine the quality issue or if the product appears to have been tampered with or damaged due to improper storage.

For all other situations:

Unfortunately, due to the nature of our products, we are unable to offer refunds or exchanges for opened or used cigars, incorrect selections made at checkout, or buyer's remorse.

We recommend carefully reviewing your order before checkout and familiarizing yourself with our products before making a purchase.

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at contactus@bomberjacketco.com.

Privacy Policy

Privacy Policy

Bomber Jacket Cigar Company ("us", "we", or "our") is committed to protecting the privacy of our users. This Privacy Policy applies to your use of the bomberjacketco.com website (the "Service").

Information We Collect

We do not collect any personal information about you unless you choose to provide it to us. This may include information such as your name, email address, and billing information when you place an order or sign up for our newsletter.

Third-Party Services

We use spaceship.com and its affiliates to operate our website. spaceship.com may collect certain information about your use of the Service, such as your browsing history and IP address. We also use third-party payment processors to process your transactions. These third-party service providers may collect information about your transactions, such as your credit card number and billing address.

We are not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third-party service providers that you use.

Use of Information

We may use the information we collect to:

• Process your orders and transactions
• Send you promotional emails or newsletters (if you sign up for them)
• Respond to your inquiries and requests
• Improve the Service

Data Security

We take reasonable steps to protect the information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information. 

Data Breaches

In the event of a data breach, we will notify you as soon as practicable and take steps to mitigate the impact of the breach. However, we are not responsible for any damages that may result from a data breach.

Your Choices

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the emails we send you. 

Children's Privacy

Our Service is not directed to children under the age of 21. We do not knowingly collect personal information from children under the age of 21. 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service. 

Contact Us

If you have any questions about this Privacy Policy, please contact us at contactus@bomberjacketco.com.

Shipping Policy

Shipping Policy

Bomber Jacket Cigar Company is pleased to offer shipping on all orders within the United States, within the states we are legally able to operate within. To see if you can get our products in your state, you can attempt to make a purchase on our web store. If we offer sales in your area, you may proceed with that transaction.

• Shipping Methods: We utilize reputable third-party shipping carriers to deliver your orders.
• Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You will see the estimated shipping cost during the checkout process.
• Shipping Times: Estimated delivery times may vary depending on your location and the chosen shipping method.
• Shipping Damages: Bomber Jacket Cigar Company is not responsible for any shipping damages that may occur during transit. Claims for damaged shipments must be filed directly with the shipping carrier. Please retain all packaging materials for inspection by the carrier.
• International Shipping: We currently do not offer international shipping.
• Order Tracking: You will receive a tracking number via email once your order has shipped. You can use this tracking number to monitor the 1 progress of your delivery on the carrier's website. 

Please note:

• We reserve the right to modify our shipping policy at any time without prior notice.
• We are not responsible for any delays caused by unforeseen circumstances such as weather conditions, natural disasters, or carrier issues.

If you have any questions regarding our shipping policy, please contact us at contactus@bomberjacketco.com.

SSL Certification

spaceship.com Secure Sockets Layer (SSL) Policy

Bomber Jacket Cigar Company utilizes a proprietary secure e-commerce platform to process your online transactions. As part of our services, we employ industry-standard Secure Sockets Layer (SSL) technology to encrypt your personal information, including credit card details, during checkout.

What is SSL?

SSL is a security protocol that creates a secure connection between your web browser and the website you are visiting. This encryption helps ensure that any data you transmit, such as your payment information, remains confidential and protected from unauthorized interception.

spaceship.com SSL Management

By using our e-commerce platform, Bomber Jacket Cigar Company benefits from spaceship.com's automatic SSL certificate management. This ensures that our website maintains a valid SSL certificate at all times, providing ongoing security for your online transactions.

Your Responsibility

While spaceship.com manages the SSL certificate for our website, we encourage you to remain vigilant about online security practices. Be cautious of any emails or pop-ups requesting your personal information and always verify the website address before entering any sensitive data.

Contact Us

If you have any questions regarding our website security or spaceship.com's SSL practices, please don't hesitate to contact us at contactus@bomberjacketco.com.

*Bomber Jacket Cigar Company, Bomber Jacket Cider and Cigar Company LLC, We Smoke Together, and The Flavor of Victory are registered trademarks of Bomber Jacket Cider and Cigar Company, LLC.